| Description | Part Number |
| Site Survey - On-site collection and inventory of the Avocent environment within the customer's data center (Normal Business Hours) | CONSE-SSUV-AN-VAL |
| Implementation (Remote) - Scheduled Remote (online) Configuration / Installation assistance (Normal Business Hours) | IMPSE-OCFG-RC-VAL |
Implementation (DSView® 3 management software) -
Scheduled in-site installation of DSView 3 software + up to 64 ports
for DSR® switches, Cyclades® ACS advanced console servers and
AutoView® switches (i.e. remote administration) (Normal Business Hours)
Travel included if ordered with an 8 week or longer service delivery date | IMPSE-DSV3-OS-64P |
Implementation (DSView 3 software add-ons) -
Scheduled on-site installation for 1-128 incremental ports in a
existing DSView 3 software environment for DSR, ACS and AutoView (i.e.
remote administration) appliances (Normal Business Hours)
Travel included if ordered with an 8 week or longer service delivery date | IMPSE-ADDL-OS-128P |
Implementation (non-DSView 3 software)
- Scheduled on-site installation for 1-64 ports in a stand-alone DSR,
ACS and AutoView appliance environment (i.e. local administration)
(Normal Business Hours)
Travel included if ordered with an 8 week or longer service delivery date | IMPSE-XDSV-OS-64P |
Implementation (AMX® switch chassis)
- Scheduled on-site installation for AMX switch chassis + up to 128
server ports (includes AMWorks® software) (Normal Business Hours)
Travel included if ordered with an 8 week or longer service delivery date | IMPSE-AMXC-OS-128P |
Implementation (AMX switch add-ons) - Scheduled on-site installation for 32 user ports on AMX (requires desktops to be co-located) switch (Normal Business Hours)
Travel included if ordered with an 8 week or longer service delivery date | IMPSE-AMXU-OS-32P |
Custom Implementation - Scheduled on-site custom installation for other products and non-standard deployments (Normal Business Hours)
Travel included if ordered with an 8 week or longer service delivery date | IMPSE-CUST-OS-VAL |
| Concurrent Training
- Additional training provided by technician on usage of the product
installed. Delivered in conjunction with an on-site installation /
implementation. | EUTSE-TRAN-NB-VAL |
| Standard T&M (Normal Business Hours) - Hourly rate for Time & Materials for on-demand or out-of-scope services for non-contracted customers | SUPOD-TIME-NB-HRLY |
| Standard T&M (After Hours) - After-hour hourly rate for Time & Materials for on-demand or out-of-scope services for non-contracted customers | SUPOD-TIME-AH-HRLY |
Preferred T&M (Normal Business Hours) - Hourly rate for Time & Materials for on-demand or out-of-scope services for contracted customers
Preferred Pricing for Avocent Care Plus & Premium contracted customers | SUPOD-TIME-NB-CON |
Preferred T&M (After Hours) - After-hour hourly rate for Time & Materials for on-demand or out-of-scope services for contracted customers
Preferred Pricing for Avocent Care Plus & Premium contracted customers | SUPOD-TIME-AH-CON |
| Expedite Fee - for expedited service delivery requests (i.e. inside standard lead-times) | FEEAF-EXPD-XX-VAL |
| Reschedule Fee
- for customer initiated reschedules such as change of installation
dates after a confirmed date or customer delays while on-site requiring
return travel or extra time on-site. | FEEAF-RSCH-XX-VAL |